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Telephone and online counselling

  • At 1800RESPECT, we understand that everyone's experience of sexual, domestic or family violence is different
  • Whatever your situation, it is important to know that help and support are available
  • Our trained counsellors are guided by you, your needs and your feelings about what is right for you and your situation
  • This page answers some of the common questions people have about our service

What to expect when you contact us

We know that talking about sexual, domestic and family violence can be hard. When you contact 1800RESPECT, you will talk to a trained counsellor who will listen and support you in what feels right for you and your situation.

We will work with you to help you identify what you can do and to find the right services or support for you. Everyone's situation is different and no one knows your situation better than you.

We can be contacted by phone or online chat, 24 hours a day, seven days a week.

Accessing our service

1800RESPECT is a counselling, information and referral service for all Australians, including:

  • People who don't speak English
  • People who find it easier to speak through an interpreter or translator
  • People who are blind or vision impaired
  • People who are deaf or hearing impaired
  • People who don't speak or have difficulty with speech

For information on how to use our service in these cases, see our Accessibility page.

Frequently asked questions

More questions?

If you still have questions you can contact 1800RESPECT on 1800 737 732 or through online chat. For more information about sexual, domestic and family violence and how to increase your safety, visit the following pages.