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Texting 1800RESPECT

  • 1800RESPECT is Australia’s national domestic, family and sexual violence counselling, information and support service 

  • You can contact the service in four ways: call 1800 737 732, text 0458 737 732, online chat and video call via our website.  

  • Whatever your situation, it is important to know that help and support are available 

  • This page answers some of the common questions people have about texting our service. 

Texting 1800RESPECT  

  • Text number: 0458 737 732 

  • Available: 24 hours a day, 7 days a week 

  • Requirements: Mobile or tablet device and network (a valid sim card) 

Key Resources: 

Watch this video to understand what to expect when you text 1800RESPECT

What to expect when you text us

To contact 1800RESPECT via SMS, Text ‘HELLO’ or a greeting to 0458737732. You will be asked a few questions, including your preferred name. You can provide a fake name if you prefer. 

  • Our Terms and Conditions and Privacy Statement will be shared with you. Once accepted, you will be connected with a counsellor. 

  • You can stop the conversation by texting STOP or X at anytime. 

You can text us, on 0458 737 732, 24 hours a day, seven days a week.

Frequently asked questions about texting 1800RESPECT

  • 1800RESPECT is a free service, however your network provider may charge you for text messages at standard rates based on your contract/arrangement. Please check with your network provider.   
  • The 1800RESPECT text service number (0458 737 732) may appear on your phone bill. This means that anyone who can see your phone bill may be able to see that a text was made to our number. 

  • Most network providers will hide the number, meaning that it does not appear on the phone bill. However, unless you have confirmed with your network provider that they exclude 1800RESPECT from your itemised phone bill, you should assume that the number will appear on your bill.  

  • If there is any concern that a person using violence may have access to your phone, you should text from a different phone (if possible) or ensure that you delete your text history on your device. 

  • Yes. We do this to help manage and improve our service.  

  • If you do not wish for your interaction to be recorded, please call 1800RESPECT on 1800 737 732 to speak to a counsellor. When you call, tell them you do not want the call recorded. 

  • Please note that to protect the privacy of our service users and counsellors, recordings cannot be released without a Subpoena/Search Warrant/Court Order. For more information, see our Privacy statement. 

  • There are a number of different things you can do to protect your privacy and safety when using SMS. We recommend deleting your text message history from all devices after your conversation ends to make sure cloud services have not backed up your text messages. 

  • You can also help protect your safety and privacy by switching off ‘mirroring’ on your devices. Mirroring a device shows what’s on your screen on another device. We recommend you check your device settings and make sure that no one else has access to your accounts. 

To text 1800RESPECT you only need mobile network coverage. You do not need to use the internet to text 1800RESPECT. 

Yes, you can enable text-message-to-speech on your devices. These features are designed to read out text messages or other content on your device’s screen. Search online for information on how to do this, as it will vary depending on the device. 

  • Currently, texting 1800RESPECT is only available in English. Anyone requiring a translator can use the Translating and Interpreting Service (TIS National) to speak to a counsellor at 1800RESPECT via telephone. 

  • There are some devices that provide text-to-text translation. Each device is different, so please find information relevant to your device online. 

For other frequently asked questions, please visit: Contacting 1800RESPECT - what to expect | 1800RESPECT 

If you or someone you know is experiencing, or at risk of experiencing, domestic, family or sexual violence, call 1800 737 732, text 0458 737 732 or visit our website for online chat and video call services.   

  • Available 24/7: Call 1800 737 732, text 0458 737 732 or online chat.    

  • Mon-Fri, 9am-5pm AEST (except national public holidays): video call (no appointment needed)  

In an emergency, call 000.