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Calling 1800RESPECT

  • 1800RESPECT is Australia’s national domestic, family and sexual violence counselling, information and support service 

  • You can contact the service in four ways: call 1800 737 732, text 0458 737 732, online chat and video call via our website.  

  • Whatever your situation, it is important to know that help and support are available 

  • This page answers some of the common questions people have about calling our service.

Calling 1800RESPECT  

  • Phone number: 1800 737 732  

  • Available: 24 hours a day, 7 days a week 

  • Requirements: Mobile device and network (a valid sim card) OR landline 

What to expect when you call us

We know that talking about domestic, family and sexual violence can be hard. When you call 1800RESPECT on 1800 737 732, you will talk to one of our counsellors who will listen and support you in what feels right for you and your situation. 

We will work with you to help you identify what you can do and to find the right services or support for you. Everyone's situation is different, and no one knows your situation better than you. 

You can call us on 1800 737 732, 24 hours a day, seven days a week.

Frequently asked questions about calling 1800RESPECT

  • It is free to call us from a landline, payphone and most mobile phones. However, some mobile phone companies do charge for these calls, so you will need to check with your network provider.
  • The 1800RESPECT number (1800 737 732) may appear on your phone bill. This means that anyone who can see your phone bill may be able to see that a call was made to our number. 

  • Most network providers will hide the number, meaning that it does not appear on the phone bill. However, unless you have confirmed with your network provider that they exclude 1800RESPECT from your itemised phone bill, you should assume that the number will appear on your bill and to call from a different phone, if possible. 

  • If there is any concern that a person using violence may have access to your phone, you should ensure that you delete your call history on your device. 

Normally, yes. We do this to help us to improve our service. If you don’t want your call to be recorded, you can tell the counsellor who answers your call. You don’t have to provide your real name when you call, if you prefer. 

  • If you would like to access your call records for legal purposes, you can request these by contacting the Privacy Team. 

  • While we may be able to provide you with some information about your contact with our services, please note that in order to protect the privacy of our service users and counsellors, recordings of calls cannot be released without a Subpoena/Search Warrant/Court Order. 

  • You can submit an enquiry here to request your call records or for more information about the process of accessing your records. 

Yes. You can call us through the National Relay Service (NRS) in two easy steps: 

  1. Contact the NRS. Call numbers and access points are on the NRS website. 

  1. Give the 1800RESPECT telephone number 1800 737 732. 

Yes. You can use the telephone Translating and Interpreting Service (TIS National) to speak to someone at 1800RESPECT. TIS National is available free of charge. 

To arrange an interpreter: 

  1. Call 1800RESPECT on 1800 737 732 and ask for an interpreter. The counsellor will make the arrangements, or 

  1. Call TIS on 131 450 and ask them to contact 1800RESPECT on 1800 737 732. 

You can visit the TIS website for more information. 

If you or someone you know is experiencing, or at risk of experiencing, domestic, family or sexual violence, call 1800 737 732, text 0458 737 732 or visit our website for online chat and video call services.   

  • Available 24/7: Call 1800 737 732, text 0458 737 732 or online chat.    

  • Mon-Fri, 9am-5pm AEST (except national public holidays): video call (no appointment needed)  

In an emergency, call 000.