Terms & Conditions

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Medibank Health Solutions Telehealth Pty Ltd Terms & Conditions for the 1800RESPECT website

The use of this website by a person ("you") is subject to these terms of service. These terms of service contain important information, including warranty disclaimers and limitations of liability. Your use of this website constitutes acceptance of these terms of service.

1. Information of a general nature only and no warranties provided

The material on this website is for general information purposes only. The material on this website is not and should not be regarded as advice, including legal or medical advice. 

Subject to the consumer guarantees provided for in consumer protection legislation (including the Australian Consumer Law), Medibank Health Solutions does not give any express or implied warranties and makes no representations in relation to this website including availability of the website, quality, completeness, accuracy, suitability, acceptability or fitness for purpose in relation to the website, the content, all links to or from the website and the goods and services advertised or accessible on the website. 

In particular, while reasonable care is taken in its preparation, Medibank Health Solutions does not guarantee or warrant the accuracy, reliability, completeness or currency of the information on this website or its usefulness in achieving any purpose. Information on this website should not be used without validating that information from appropriate sources and obtaining professional advice where it is prudent to do so. You should make and rely upon your own assessments and enquires to verify the accuracy of the information provided. In addition, subject to the consumer guarantees provided for in consumer protection legislation (including the Australian Consumer Law), Medibank Health Solutions does not warrant that this website itself is free from any computer viruses or other defects or that your access to this website will be continuous or uninterrupted.

2. Limitation of liability

Subject to the consumer guarantees provided for in consumer protection legislation (including the Australian Consumer Law), Medibank Health Solutions excludes all liability for any loss, damage, claim, cost or expense whatsoever arising out of or in connection with these terms, this website, the content, all links to or from this website and the goods and services advertised or accessible on this website.

3. Links

This website may contain links to other websites. Medibank Health Solutions provides those links as a ready reference for searching for third party goods and services on the internet and not as an endorsement of those websites, their operators, the goods, services or content that they describe.

Websites which are linked to this website, are not covered by these terms of service, and may have their own terms and conditions and privacy policy. If you choose to access these linked sites, you do so at your own risk. Medibank Health Solutions is not responsible for and will not be liable in respect of the content or operation of those web sites or any of the goods, services or content that they describe. Medibank Health Solutions is not responsible for and will not be liable in respect of any incorrect link to an external web site.

4. Access and communication

Medibank Health Solutions does not warrant that you will have continuous access to this website. Medibank Health Solutions will not be liable in the event that the website is unavailable to you due to computer downtime attributable to malfunctions, upgrades, preventative or remedial maintenance activities or interruption in telecommunications supply.

Medibank Health Solutions does not guarantee the delivery of communications over the internet as such communications rely on third party service providers. Electronic communication (including electronic mail) is vulnerable to interception by third parties and Medibank Health Solutions does not guarantee the security or confidentiality of these communications or the security of this website.

Medibank Health Solutions does not provide, and has no control over, communication, networks or services, the internet or other technology used or required to access this website and accepts no responsibility for any direct or indirect loss in any form associated with them, whether due to congestion, technical malfunction, viruses or otherwise.

5. Privacy

Any personal information submitted by you to Medibank Health Solutions is subject to and will be handled in accordance with Medibank Health Solutions's Privacy Policy.

The Privacy Policy forms part of these terms of service and are set out here.

6. Cookies

If your web browser is set up to accept cookies, a cookie will be stored on your hard drive when you visit Medibank Health Solutions's website. Cookies allow Medibank Health Solutions to collect information about your computer, which may include your IP address (a number assigned to your computer when you register with an Internet Service Provider), type of browser, operating system, domain name, and the details of any website which has referred you to this website. Medibank Health Solutions uses cookies to track and collect information about which parts of Medibank Health Solutions's site (including links to other websites) are being visited by you. This information is used to maintain the quality of our service and to provide tracking and statistics regarding the use of our website.

If you would rather not have this information stored on your computer, you can configure your browser so it does not accept cookies. However, if you disable cookies you may not be able to access all parts of this website.

7. Intellectual property

All intellectual property rights, including copyright and patents, in this website, Medibank Health Solutions's goods and services, and all components of them are owned or licensed by Medibank Health Solutions or any of its related entities. You must not copy, modify or transmit any part of this website without Medibank Health Solutions's written consent.

This website contains trade marks, logos, service names, trade names of the Rape and Domestic Violence Services Australia (formerly NSW Rape Crisis Centre) or Medibank Health Solutions or third parties which may be registered or otherwise protected by law. You are not permitted to use any trade marks, logos, service names or trade names appearing on this website without our consent.

8. Website licence

Medibank Health Solutions grants you a non-exclusive and non-transferable licence to use the information on this website for your own personal use subject to the restrictions specified in clause 9. You may not download (other than page caching) or modify this website or any portion of this website.

9. Prohibited uses 

In using this website you must not:engage in any commercial activity including marketing, advertising or commercial promotion of goods or services, data mine or use robots or other data collection methods;

  • Impersonate or falsely claim to represent a person or organisation;

  • Defame, abuse, stalk, harass, threaten or otherwise violate the legal rights of others, including without limitation, rights relating to privacy and publicity;

  • Post, link to, or otherwise communicate or distribute any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful material or information, or otherwise use this website in a manner which is unlawful or would infringe the rights of another person including any intellectual property rights; or

  • Post, link to, or otherwise distribute any information, material or item which contains a virus, trojan horse, worm or other harmful or disruptive component.

10. Termination

Medibank Health Solutions may at any time immediately terminate your access (including restricting access) to this website or any feature of this website for any reason (including due to your breach or alleged breach of these terms of service) in its sole discretion and without prior notice. Any limitations of our liability survive such termination.

11. Jurisdiction and law

These terms of service are governed by and must be construed in accordance with the laws of the State of Victoria, Australia. You submit to the non-exclusive jurisdiction of the courts of that State and the Commonwealth of Australia in respect of all matters arising out of or relating to these terms of service, their performance and subject matter.

12. Severability

Each provision of these terms of service is severable from the others and severance of a provision will not affect any other provision.

13. Changes to this website

This website is subject to change at any time without notice and may contain errors.

Medibank Health Solutions may from time to time review and update these terms of service to take account of new laws, regulations, products or technology. Your use of this website will be governed by the most recent terms of service posted on this website. By continuing to use this website, you agree to be bound by the most recent terms of service. It is your responsibility to check this website regularly for updated versions of these terms of service.

14. Contacting us

If you have questions about Medibank Health Solutions Privacy Policy, please contact the Privacy Officer, Medibank Health Solutions Telehealth, GPO Box 9999 (Your Capital City). Email privacy@medibankhealth.com.au


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