Victorian Services

Find services and resources that can help in your state or territory.


This page contains:


Domestic & Family Violence Services

Service

Contact Details 

Safe Steps (formerly WDVCS)

A gateway service that can put you in touch with the service right for your needs, or provide a listening ear.

(03) 99289600 (Melbourne)

1800 015 188 (State wide)

Available 24 hours/day, 7 days/week

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WIRE

Provides Victorian women with free and confidential support, information and referrals on any issues statewide. Services include the Telephone Support Service, Women's Information Centre, online Livechat support and email support service. 

1300 134 130

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InTouch Multicultural Centre Against Family Violence

1800 755 988

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Sexual Assault Services 

Service

Contact Details 

Centres Against Sexual Assault (CASAs)

 

1800 806 292

Available 24 hours/day, 7 days/week

For local services, see the CASA website

Victoria Police

000 

(Please dial 000 in emergencies only)

Legal Services

Service

Contact Details 

Victoria Legal Aid

Phone advice for people experiencing domestic and family violence 

(03) 9269 0120 (Melbourne)

1800 677 402 (outside Melbourne)

Mon - Fri (8.45am-5.15pm)

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Women’s Legal Service

Phone advice and appointments for women. Service available to women in Victoria who are in need of legal advice, information or referral, irrespective of income or assets.

(03) 9642 0877 (Melbourne)

1800 133302 (Freecall outside Melbourne)

Available Mon (10.00am-1.00pm)

Tues & Thurs (6.30pm-8.30pm)

Wed (2.00pm-5.00pm)

Walk-in Clinic

Thurs (9.30am-12.00pm)

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Community Legal Centres (CLCs)

Situated across Victoria, CLCs provide general legal advice to the community and can provide assistance with domestic and family violence

Visit the CLC website for contact details of a CLC in your area. 

 

Family Violence Court Division of the Magistrates’ Court

Operates at Ballarat and Heidelberg courts and provides court support services and other assistance for people experiencing by domestic and family violence. Specialist workers are also available at Melbourne, Frankston, Werribee and Sunshine Magistrates’ Courts.

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Victoria Police

000 

(Please dial 000 in emergencies only)

Aboriginal and Torres Strait Islander Services  

Service

Contact Details

For a detailed list of services please go to the Aboriginal and Torres Strait Islander service map

Aboriginal Family Violence Prevention and Legal Service

Advice and assistance for indigenous people experiencing domestic and family violence

(03) 9244 3333 (Office)
1800 105 303  (Support & Intake Line, available 24hours/day)

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Elizabeth Hoffman House Aboriginal Women's Family Violence Services 

Crisis accommodation and support for Aboriginal women and spouses of Aboriginal men

(03) 9482 5744

1800 796 112 

Gay, Lesbian, Transgender & Intersex Services

Service

Contact Details

Switchboard

(03) 9663 2939 (Melbourne), 

1800 184 527 (outside Melbourne)

Housing & Finances

There are many shelters/refuges operating across Victoria. Call the numbers below to find out where vacancies are available. CentreLink social workers in the Australian Department of Human Services can also provide assistance and referrals for material needs, such as finances or housing.

Service 

Contact Details

Crisis Accommodation Information Line  

1800 627 727 (Free call)

Available 10.00am-12.00am (midnight) 7 days/week

Centrelink

132 850

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Services for People with Disabilities  

Service 

Contact Details

Women With Disabilities Victoria

(03) 9286 7800

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Services for Women from Migrant, Refugee or CALD Communities

Service

Contact Details

InTouch Multicultural Centre Against Family Violence

1800 755 988

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National Services

Service

Contact Details

National 1800RESPECT Line

Telephone and online counselling and information 

1800 737 732

Kids Helpline 

1800 55 1800

Translating & Interpreting Service 

13 14 50 

TTY & Relay 

Provides service access for people who are deaf and hearing impaired 

For emergency TTY calls

106

For emergency access via the internet

For non-emergency TTY calls

133 677

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Reporting Child Abuse

Service

Website

Victorian Government Department of Human Services

Visit site 

Other Services

Domestic Violence Resource Centre Victoria (DVRCV) is an accredited training body that provides training courses, supportive online information, publications and pamphlets to assist people who have been affected by domestic and family violence. It provides a downloadable guide to referral options.

 


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