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1800RESPECT newsletter

1800RESPECT publishes a newsletter for workers and professionals in the sector four times a year. Workers and Professionals Connect contains information about the latest activities from our service as well as sector news and an events calendar. Subscribe to the newsletter to have it delivered to your inbox and receive invitations to 1800RESPECT events.

Workers and Professionals Connect

Spring newsletter

1800RESPECT website

For the past 18 months our content team has been working on the development of a new 1800RESPECT website. We are pleased to advise that the updated website has gone live in the Beta testing environment.

The website includes a range of new features, like the National Service Directory, updated resources for Professionals and improved access to online chat—connecting to counsellors 24 hours a day.

The website has been developed with extensive sector consultation, clinical review and user testing. It features trauma-informed design, which has been incorporated into language, images and visual layout.

The Beta environment gives website users the opportunity to provide feedback. Further testing and improvements will continue to be carried out over the coming months.

We welcome your feedback on the website.

Webinar case study

We’re pleased to include the follow-up case study from our July workers and professionals webinar, Inclusive service delivery: an overview of practice guidelines in the family violence sector, presented by the Victorian Equal Opportunity and Human Rights Commission (VEOHRC).

The webinar is available to watch online.

Case study: Inclusive service delivery

The VEOHRC webinar describes its work to deliver recommendation 141 from the Royal Commission into Family Violence. This involved the  development of an Equal Opportunity Act practice guideline for family violence services and accommodation providers about inclusive and non-discriminatory service delivery.

The following case study is one example of a service taking steps to be more inclusive by making changes to better meet the needs of people from culturally and linguistically diverse backgrounds.

Additional case studies are available in the Commission’s family violence services guidelines and fact sheet, available from their website.

Cultural safety and accommodation of religious practices

Amal attends a local community housing organisation for women escaping family violence. The intake worker notes that Amal speaks English as a second language and asks if she needs an interpreter or information in another language. Amal confirms she is happy to receive information in English as long as it is easy to read. The intake worker asks some follow-up questions to ensure Amal comprehends and to ensure an interpreter isn’t needed. The intake worker also asks whether Amal has any religious or cultural requirements. Amal says she is Muslim but doesn’t feel comfortable requesting any changes to the house.

Read the full article.

1800RESPECT trauma specialist counselling panel

In August we announced a new panel arrangement with leading not-for-profits across Australia, for the delivery of the trauma specialist counselling component of 1800RESPECT.

The trauma specialist counselling panel providers are DVConnect in Queensland, Women’s Safety Services in South Australia and safe steps Family Violence Response Centre in Victoria. We look forward to introducing our new panel providers in the next newsletter.

Read more about the new arrangement in our media release and FAQs.

Senate inquiry

Following the recent announcement, The Finance and Public Administration References Committee launched a senate inquiry into the  delivery of National Outcome 4 of the National Plan to Reduce Violence Against Women and Their Children 2010-2022.

Medibank is pleased to have the opportunity to be part of the inquiry. You can download our submission from the Parliament of Australia website.

Order promotional materials for 16 Days

Is your organisation holding an event during the 16 Days campaign? You can order your promotional materials from 1800RESPECT now.

Materials include 1800RESPECT and Daisy posters, referral cards, note pads and stickers. Orders are generally shipped within 10 business days and there is no cost involved for your organisation. 

Download an order form.

What we offer professionals

1800RESPECT is a confidential telephone and online service that supports people affected by sexual assault, domestic or family violence. In addition to providing information, referral and counselling for people experiencing violence and abuse, 1800RESPECT also supports workers and professionals

You can contact the service any time of the day or night for information and support, including resources for recognising and responding to domestic and family violence as well as support with work-induced stress.

Through our digital channels, we deliver content across a range of platforms including the 1800RESPECT website, the Frontline Worker’s Toolkit and the Daisy app.

Events and Webinars

The next 1800RESPECT workers and professionals webinar will be held in December. The topic is image-based abuse, it's impacts and options for providing support. Presenters are Dr Asher Flynn (Monash University) and Dr Nicola Henry (RMIT University). Registrations are now open.

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